Great Opportunity to work in the travel industry! Ever thought about being a wedding arrangment coordinator or a customer service coordinator? Here's an opportunity with a large company! Great Pay & Benefits!

Japanese/ English Speaking preferred.

2 positions needed- Customer Service Coordinator & Wedding Arrangement Coordinator

Customer Service Coordinator

Provides general information on dining, shopping, optional tours,
Assist Japanese customers at various locations by telephone or briefing in person.
Solves problems and helps with emergency situations. Reports to supervisor any extraordinary incidents with tours such as accidents, long flight delays, etc.
Serves as backup for Supervisor and managerial staff when required.
Meets with tour to adjust and finalize tour itinerary to ensure
smooth movement.
Reviews rooming lists of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed.
Prepares documents and materials for arrival tours; reviews itinerary and arrangements, makes simulation for incoming groups, and plans workflow according to updated movements. Adjusts arrangements
Sells and books optional tours; sells souvenirs and other items.
Occasionally contact to optional department/op vender for booking/reconfirms.
Balances and closes daily cash and credit card sales; makes deposits, verifies change on hand.
Inventories vouchers, meal coupons, and other equipment and materials

Shift work variable between 6:00 a.m. and 8:00 p.m. 40 hours per week. Weekend and holiday work required.

Wedding Arrangement Coordinator

Receives orders for wedding arrangements . Inputs reservation information into computer system. Makes church and other related wedding reservations and arrangements with respective vendors, restaurants, flower shops, and photo shops, by facsimile and/or by phone or e-mail.
Sends confirmation of wedding
Inputs data regarding the various elements of wedding packages into the computer.
Prints out final daily information from the computer system and
Confirms next day arrivals of wedding couples with each of the respective vendors by fax and by phone.
Prepares and sends two weeks advance schedule to the respective vendors by fax and by phone.
Obtains and communicates essential information between agents and vendors and acts as liaison among agent
sales offices in Japan, agents reservations, wedding advisors, hotel and operations staff by providing or relaying information and making appropriate reservations or changes in the reservation regarding the wedding packages.
Updates and maintains wedding service code and database
Performs other clerical duties including filing, compiling information, typing, computer data entry, sending and receiving correspondence, answering phones and taking/relaying messages.

8a.m. to5p.m. five days per week. Weekend and holiday work required