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About Me

Jean A. Santos
Senior Consultant/Partner
A founding member of Business Consulting Resources, Jean manages the human resource and organizational development activities at BCR.  She works extensively with private corporations, not-for-profits and government agencies.
Jean brings over 30 years of experience to Hawaii corporations in organizational development, strategic planning and market strategies, human resources, executive coaching, team building and leadership development.
Born and raised on O’ahu, she began her career in consulting after earning a B.A. and then her Master of Arts in Communication and Organizational Development from the University of Hawaii at Manoa.
Jean is an expert in workplace behaviors and in job-to-skillset matching. She regularly assists clients in employee selection, team building, training and development, motivation and incentives, internal communication structures and conflict resolution.
Her experience in executive coaching includes assisting top executives in team building, personal and team performance improvement, and overall business strategy building and strategy implementation processes.
Jean embodies the entrepreneurial spirit and knows that business people care not only about bottom-line results but how they are achieved; she learned early on that objectivity is the key to helping her clients to thrive in the marketplace.  By instilling this characteristic in Business Consulting Resources clients, she shows them how to navigate any trend, obstacle, or roadblock to success they may face. 
Jean has always been active in the local business community.  She is a past member of the Board of Business Advisors of the Nu’uanu YMCA.  She is an active member of the national chapter of the Society of Human Resources Management (SHRM).  She is past President of the Parent Faculty Association (PFA) of Punahou School and is also a past Chair of the Board of Easter Seals Hawaii.
She is married to Ken Gilbert, who is also her business partner.  They have twin children, Kyler and Miranda, who both graduated from Punahou School and are attending colleges in California.


Business Consulting Resources, Inc.


Vice President


Consulting/Coaching, Education